Building and deploying Performance Support Chatbots can massively enhance the efficiency of your workforce by providing moment-of-need answers on demand to people at scale, all through a friendly and familiar messaging interface.
Each Performance Support Chatbot that you build and deploy can be focused on any use case where you can make it easy for users in natural language and get immediate answers without having to talk to a human.
Once a Performance Support Chatbot has been built and published, users can talk to the bot just like they would talk one-to-one
Sales can themselves build Performance Support Chatbots for their teams, and reps can get fresh, accurate information from specialized chatbots, as they talk to customers and prospects.
Resources like marketing videos, product brochures, fact sheets, value propositions, case studies, product catalogs, price lists, marketing bulletins, discount matrices and customer lists now become available to Sales reps on demand, in a matter of a few seconds. Sales reps can interact with these bots through voice or text depending on the context they’re in.
And, these chatbots can be built to answer granular questions on speciﬁc products or lines, so that any and all information that a sales rep needs as they interact with the customer can be easily retrieved through natural language queries.
With these Performance Support Bots to back your sales teams, customers will always ﬁnd the sales rep having the right answers to all their questions, whether in a face-to-face meeting or on the phone with the customer.
Also, new reps who come on board can become productive up to 3 times faster through these chatbots built for Sales Teams.
Since Sales can build these Performance Support Chatbots on their own, they do not have to wait for IT to continually improve these bots.
A Knowledge Gap Dashboard for each bot reﬂects any query that the bot has not successfully responded to.
While questions that are not answered by the chatbot are automatically tracked, users can also ﬂag speciﬁc chatbot responses that do not meet their expectations. Performance Support Chatbot admins and curators can continually update the chatbots to enhance their coverage and accuracy.
You can build similar Performance Support Bots for your Customer Support Teams, Field Service Workers and Frontline Employees.
You can also move content from FAQs, Employee Manuals, Employee on-boarding Processes, Standard Operating Procedures, Product Manuals, Application Help documentation into Performance Support Bots.
You can consider Performance Support Bots in any use case where you can make it easy for your users on Cordiaa to ask questions in natural language and get immediate answers without having to talk to a human.
Your enterprise applications, legacy or otherwise, may have hundreds of pages of help documentation.
Instead of your users having to access lengthy documentation, they can directly interact in natural language with a Performance Support Chatbot built for that speciﬁc application and get immediate answers for their questions.
By rolling out Performance Support Chatbots, you enhance employee productivity by providing on-the-job access to integrated information, advice, and learning experiences.
With Performance Support Chatbots, new employees can be onboarded quickly and can become productive 3 times faster without existing skilled performers having to spend a lot of time training the new recruits.
Performance Support Chatbots reduce support costs for enterprise applications and internal IT as users can get contextual support on-demand from the corresponding Chatbot.