Being omni-channel, conversations from multiple channels are converged into a single place, both visually as well as in persistent storage.
The Cordiant Automated Conversational Experiences Platform (ACE) enables your customers, partners and even your employees to have natural language conversations with you from their preferred messaging channel and get instant engagement with your business through automation.
The channels that ACE supports include WhatsApp, the Facebook Page of your business, FB Messenger, Your Website, Your Brand App, SMS/Text and in fact, any business application.
We’re constantly adding more channels to this list.
IVRs and Phone-based Contact Centers are expensive to run and are a source of customer frustration for most businesses.
If IVRs and phone-based Contact Centers are a significant form of customer support and engagement for your business, automated conversational experiences deliver an immediate benefit on costs. And on customer satisfaction as well.
When 2.7 billion people worldwide use messaging apps every single day, you are doing something big by making it easy for all of them to seamlessly engage with you. At near-zero-costs to your business. And zero-frustration to your users.
IVRs and Phone-based Contact Centers are expensive to run and are a source of customer frustration for most businesses.
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Book NowDuring the course of the automated conversation, embedded machine learning algorithms on ACE triggered an offer for free parking as an incentive to book direct. The guest had just indicated their plan to drive in.
Natural language digital conversations expose so much more about a user’s intent and their buying preferences than traditional point-and-click GUI-based systems.
Machine learning algorithms embedded in ACE constantly analyze every one of these conversations and triggers real-time offers and deals, based on a customer’s demographics, their likes and preferences and their intent to buy.
These algorithms also push the next best alternative to a customer when the product or service they’re looking for is not available.
Your users do not have to put up with all boring text any more during their chat sessions with your business. ACE has been designed to contextually deliver rich-media experiences to the users.
When people engage with your brand from their messaging apps, these rich-media experiences continue to be available on their phones post-engagement. Enabling them to go back to the conversations they had say last month, and re-engage with your business from there.
And make a buy.
Consider all the money being invested on those annoying Retargeting Ads. Compared to that, ACE is a less intrusive, more friendly and zero-expense way to build your brand and your sales 24/7.
Your transformational IT investments will endure the test of time.
ACE has been built entirely on AI and machine learning stacks from the world’s top 4 technology companies. No startup stuff here.
And we ourselves are a 25 year old business that has India-based global technology services etched into our DNA. We’re not expensive to hire.
We give you a 90%+ SLA commitment
ACE is deployed with a 90%+ SLA commitment.
Which means that less than 10% of conversations only have to seamlessly transfer to a human agent.
This is a #WorldFirst.
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