Have rich customer conversations flow direct from Google Search and Google Maps. And across messaging channels like Google Business Messages, FB Messenger and WhatsApp.
Being omni-channel, Cordiant ACE converges conversations from all channels into a single place. Both visually as well as in persistent storage.
Customers can now engage with your business using natural language.
From the social messaging channel of their choice. And when they search and find your business or brand on Google.
They get instant engagement with your business through automation. On the Cordiant Automated Conversational Experiences (ACE) Platform.
The omni-channels that ACE supports include the following: Google Business Messages🌟 WhatsApp🌟 The Facebook page of your business🌟 FB Messenger🌟 Instagram🌟 Your website🌟 Your brand app🌟 SMS/Text🌟 And in fact, any business application🌟
We continue to add more channels to this list.
Book directly with us for 2 nights or more and Parking is on us with In/Out privileges.
Use Coupon Code: 45RTT378
Book NowHere, this hotel guest was in an automated conversation. The guest had just indicated their plan to drive into the city. The embedded machine learning algorithms on ACE triggered an offer for free parking. As an incentive to book direct.
When customers have a marketing or sales question, 90% expect an immediate response. (Hubspot Research, 2018)
Messaging makes the buyer's experience smoother and also a more intimate experience. Starting from when they are browsing new services. To asking for product demos and special delivery requests.
Natural language digital conversations expose a lot more about a customer’s intent. And buying preferences. Than when they are transacting through traditional point-and-click GUI-based systems.
Book directly with us for 2 nights or more and Parking is on us with In/Out privileges.
Use Coupon Code: 45RTT378
Book NowHere, this hotel guest was in an automated conversation. The guest had just indicated their plan to drive into the city. The embedded machine learning algorithms on ACE triggered an offer for free parking. As an incentive to book direct.
Machine learning algorithms embedded in ACE analyze every one of these conversations. And trigger real-time offers and deals. Based on a customer’s demographics, their likes and preferences and their intent to buy.
With Cordiant ACE, your customer can complete the buy on the messaging app itself.
IVRs and Phone-based Contact Centers are expensive to run. And are a source of customer frustration for most businesses.
Businesses spend $1.3 trillion on 265 billion customer service calls each year.
Only 3% of users say they enjoy automated voice response experiences.
67% of people would rather message a business rather than speak with a person.
Move away from IVR, email and Ticket-based customer support.
Move to a messaging-based Contact Center.
Where automation combined with graceful live-agent handover delivers a more superior customer experience.
3.3 billion+ people worldwide already use messaging apps every single day.
Take the dread and customer frustration out of support. Instead, make it as easy as sending a simple message.
While running support at near-zero-costs to your business.
IVRs and Phone-based Contact Centers are expensive to run. And are a source of customer frustration for most businesses.
Your transformational IT investments will endure the test of time.
We have built ACE on AI and machine learning stacks from the world’s top 4 technology companies. No startup stuff here.
Cordiant is a 25 year old business. That has India-based global technology services etched into DNA.
Cordiant is a Google Business Messages Partner
Connect customers to your business from social and from search
From Facebook, Instagram, WhatsApp and from Google Search.
Your customer has:
No website to login.
No app to download.
No password to remember.
No annoying re-marketing ads following them
Instead, they buy your products and services.
And enjoy 5-star support.
Through simple messaging.
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