At Cordiant, we specialize in building conversational apps.
The conversational interface we build uses speech recognition and text to augment the traditional GUI.
Unlike traditional business applications, users on conversational apps do not have to search for a speciﬁc function in the GUI. Instead, they speak or text in natural language to perform an action or to retrieve information.
Your application’s virtual assistant constantly converses with your users to understand their intent and performs the function for them.
We build applications that can help your create meaningful conversations with your customers, across channels - Whatsapp, SMS, MMS and Chat.
60% of the customers expect businesses to communicate with them through their preferred channel. So, with omni-channel conversations, you communicate with your customers on the channel they prefer, all from a single platform.
Forward-looking businesses have recognized messaging as the future of excellent customer experience. And increasing number of brands are making business-to-consumer messaging an integral part of their Digital Transformation strategy.
Empower your people through specialized Performance Support Chatbots that you yourselves can build, deploy and manage without bothering IT folks.
These chatbots deliver moment-of-need information to an employee whilst completing an operation or process, whilst using a software application or when the employee has a question on a specific topic.
Employees can ask questions in plain English to these chatbots (voice or text) and get answers without having to talk to a human.
You can keep these chatbots continually updated through a Knowledge Gap Dashboard that highlights unanswered questions and also any outdated information delivered by these chatbots.
These chatbots can also be designed for onboarding new employees.
And for ongoing training of both current and new employees as well.