Have rich customer conversations flow seamlessly from Google Search and Google Maps and across messaging channels like Google Business Messaging, FB Messenger and WhatsApp.
Being omni-channel, conversations from multiple channels are converged into a single place, both visually as well as in persistent storage.
Customers can now instantly engage with your business using natural language. From the channel of their choice. And when they search and find your business or brand on Google.
The Cordiant Automated Conversational Experiences Platform (ACE) enables your customers to have natural language conversations with you from their preferred messaging channel and get instant engagement with your business through automation.
The channels that ACE supports include Google Business Messaging, WhatsApp, the Facebook Page of your business, FB Messenger, Your Website, Your Brand App, SMS/Text and in fact, any business application.
We’re constantly adding more channels to this list.
IVRs and Phone-based Contact Centers are expensive to run and are a source of customer frustration for most businesses.
Businesses spend $1.3 trillion on 265 billion customer service calls each year.
Only 3% of users say they enjoy automated voice response experiences.
67% of people would rather message a business rather than speak with a person.
Move away from IVR, email and Ticket-based customer support to a primarily messaging-based Contact Center where automation combined with graceful live-agent handover delivers a significantly superior customer experience at lower costs.
When 3.3 billion people worldwide use messaging apps every single day, make it easy for everyone to seamlessly engage with your brand. At near-zero-costs to your business. And with zero-frustration to your customers.
IVRs and Phone-based Contact Centers are expensive to run and are a source of customer frustration for most businesses.
Book directly with us for 2 nights or more and Parking is on us with In/Out privileges.
Use Coupon Code: 45RTT378
Book NowDuring the course of the automated conversation, embedded machine learning algorithms on ACE triggered an offer for free parking as an incentive to book direct. The guest had just indicated their plan to drive in.
90% of the customers rate an immediate response as important or very important when they have a marketing or sales question. (Hubspot Research, 2018)
From the start of the marketing funnel when customers are browsing new services, to asking for product demos, to special delivery requests, messaging doesn’t just make the process smoother, it also makes it a more intimate experience.
Natural language digital conversations expose so much more about a user’s intent and their buying preferences than traditional point-and-click GUI-based systems.
Book directly with us for 2 nights or more and Parking is on us with In/Out privileges.
Use Coupon Code: 45RTT378
Book NowDuring the course of the automated conversation, embedded machine learning algorithms on ACE triggered an offer for free parking as an incentive to book direct. The guest had just indicated their plan to drive in.
Machine learning algorithms embedded in ACE constantly analyze every one of these conversations and trigger real-time offers and deals, based on a customer’s demographics, their likes and preferences and their intent to buy.
These algorithms also push the next best alternative to a customer when the product or service they’re looking for is not available.
When people engage with your brand from their messaging apps, these rich-media experiences continue to be available on their phones post-engagement. Enabling them to go back to the conversations they had say last month, and re-engage with your business from there.
And make a buy.
With Cordiant ACE, your brand delivers a seamless buying experience where your customer can complete the purchase on the messaging app itself.
Your transformational IT investments will endure the test of time.
ACE has been built entirely on AI and machine learning stacks from the world’s top 4 technology companies. No startup stuff here.
And we ourselves are a 25 year old business that has India-based global technology services etched into our DNA.
Cordiant is a Google Business Messages Partner
The way customers communicate has changed.
Route traditional phone calls to messaging, increase sales and improve customer satisfaction.
Execute a winning conversational marketing strategy.
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