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Build and Deploy 100's of Operational Apps with Zero-Disruption to Legacy Backend

The Operational Data Layer sits between the bank's systems of record like legacy databases, data lakes and data pools and the systems of engagement like customer, employee and partner apps.

It is built by drawing both structured and unstructured data from the bank’s CBS, other Line of Business applications and data lakes and coherently connecting them all together primarily through a secure, encrypted Enterprise Data Graph.

Serve Data to Customer-facing Apps

Isolated datasets for each of the customers in the Operational Data Layer help deliver data at speed and with enhanced security in customer-facing applications.

The Operational Data Layer serves customer data to customer-facing apps to enhance customer experience and for effective cross-selling of bank’s products and services.

Also, extending the Operational Data Layer to serve customer data through customer-facing apps is a risk-controlled approach compared to serving the data directly from the legacy application store.

Since the Operational Data Layer consolidates data from many existing disparate systems in the bank, it removes friction from the customer journey.

Customer-facing apps can also draw Customer 360 degree data from the Operational Data Layer in real time to provide a more engaging experience to each customer.

When a customer interacts with the bank through its app, the app can send an api call to the Operational Data Layer which in turn will send the 360 degree data specific to that customer.

By traversing the 360 degree data of each of the customers, automated bots running in the Operational Data Layer can regularly flag offers and cross-selling opportunities to the right customers.

Apps can be designed to leverage this information and deliver good-fit offers to the customer in line with the profile.

Enhanced Security: By extending the Operational Data Layer to serve customer data, the backend data remains secure at all times as customer requests always terminate at the Operational Data Layer instead of in the CBS or other Line of Business Applications. This protects the backend data store from threats like sql injections.

Serve Data to Employee-facing Apps

Engines for Internal Communication, Task Management, Document Management, Enterprise Search, Enterprise Learning Management, Enterprise Knowledge Crowd-sourcing, Process Automation and Analytics & Visualization come natively integrated with the Cordiant Operations Data Layer solution built on DataStax Enterprise.

Master Data Management

  1. With the continuous integration of data from the CBS and other Line of Business Applications, the Operational Data Layer built as an Enterprise Data Graph becomes the single-point repository of the Master Data of the bank.
  2. The Master Data is stored with all its connections and relationships in place in the Enterprise Data Graph.
  3. You can now get a 360 degree View of Everything: Customers, Branches, Territories, Relationship Managers, Employees, Lines of Business, Bank’s Products, Third-party Products.

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Integrated Workplace Apps

Communication, Task and Document Management engines integrated with the Operational Data Layer route that data directly into the Data Layer.

Secure, bank-branded workplace apps on phones enhance the operational efficiency of every single employee.

Operational Efficiency in Numbers

50%

Decreases several recurring operating costs by more than 50% over a year.
ROI kicks in within the first Qtr and increments every single Qtr.

90%

90% gain in Employee Productivity through more streamlined operational processes and ‘Citizen Data Analytics’.

80:20

Find and acquire the most profitable customers* by mining the data that the bank already has. *The 20% who contribute to 80% of the business and profits.

100%

Near-perfect Compliance, Risk Identification and Mitigation.

Built on DataStax Enterprise

The Cordiant Operational Data Layer Solution has been built from the ground up on DataStax Enterprise, the data management platform of choice of 9 of the top 15 global banks.

The solution can be deployed On-Premise, in the cloud, multi-cloud and hybrid cloud.

Cordiant is a DataStax Partner.