Question 1

What is Cordiant?

Accepted Answer

Cordiant builds hyper-local AI websites for hotels on Oracle Opera Cloud and for restaurants on Oracle Simphony. One branded URL per property answers, fulfills, and transacts every guest request — without a human in the middle. Two product lines run on the same proprietary three-layer platform: Cordiant for Hotels (Cordiant, Cordiant Email, Cordiant Staff) and Cordiant for Restaurants.

Question 2

How does Cordiant integrate with Oracle Opera Cloud?

Accepted Answer

Cordiant connects directly to Oracle Opera Cloud, NOR1, and Oracle Simphony as systems of record. The conversational surface reads from these systems live, and every transaction — every reservation, rate, folio charge, payment, and write-back — is executed by deterministic application code, not by the AI. The integration runs through the Oracle Hospitality Integration Platform inside the brand's own Oracle Cloud Infrastructure tenant.

Question 3

How long does it take to deploy Cordiant at a hotel?

Accepted Answer

The first Cordiant property in a brand reaches production in six to eight weeks — brand theme, Opera Cloud, NOR1, and Simphony integration, identity federation, commerce engine, knowledge corpus ingestion, and payment rails, all configured against a platform that already works. Subsequent properties compress to two to four weeks because the brand-level foundation is already live.

Question 4

Is there a live Cordiant deployment running today?

Accepted Answer

Yes. Cordiant for Hotels is live at Zen Pacific Orlando (zenpacorlando.com), running on the Oracle Hospitality Integration Platform sandbox, handling pre-arrival, in-stay, and post-stay for real returning guests.

Question 5

How does Cordiant prevent AI hallucination on guest transactions?

Accepted Answer

Architecturally. The AI never executes a transaction. Every reservation modification, rate application, folio charge, payment, and write-back is performed by deterministic application code through Opera Cloud, NOR1, and Simphony's existing role-based access controls. The AI proposes; the application code commits. Zero hallucination risk on a single transaction is guaranteed structurally — not because the AI is trusted, but because the AI is not the thing executing the action.

Question 6

Where is Cordiant deployed?

Accepted Answer

Inside the brand's own Oracle Cloud Infrastructure tenant, alongside Opera Cloud, under the brand's existing security and compliance posture. No new SaaS vendor is introduced into the data path. No guest data leaves the brand's tenant. Staff and platform identity federate through OCI IAM. LLM inference runs against the brand's chosen model posture under its own data-residency and model-governance rules.

Question 7

What is the difference between Cordiant, Cordiant Email, and Cordiant Staff?

Accepted Answer

Three independently licensed sister products under Cordiant for Hotels. Cordiant is the hyper-local AI website — one branded URL per property, Generally Available today. Cordiant Email is the AI-powered inbound email automation that replies to pre-arrival, in-stay, and post-stay guest mail in the property's brand voice — generally available May 10, 2026. Cordiant Staff is the AI-powered staff application that lets staff operate Opera Cloud through natural language without learning Opera Cloud screens — in active engineering, targeting general availability July 2026.

Hyper-local AI websites that answer, fulfill, and transact every guest request — without a human in the middle.

Our one and only value proposition

Two halves of the same platform.

Cordiant for Hotels. Cordiant for Restaurants.

The hyper-local AI website every Opera Cloud property should have.

The hyper-local AI website every Simphony restaurant should have.

This is the surface running today at Zen Pacific Orlando.

From conversation to first property in production.